At Hoch-Life, we aim to ensure that every purchase meets your expectations. If you are not fully satisfied with your order, we are here to help.

1. Returns

• You may request a return within [7/14/30] days of receiving your order.

• To be eligible for a return, your item must be:

  • Unused and in the same condition as when received

  • In the original packaging with all tags and labels intact

  • Accompanied by the purchase receipt or proof of order

• Certain items are non-returnable, including:

  • Perishable goods (e.g., food, flowers)

  • Personal care products (e.g., cosmetics, skincare)

  • Digital downloads or software

2. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days via your original payment method.

• Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or damaged product).

3. Exchanges

• We only replace items if they are defective, damaged, or incorrect.

• If you need to exchange an item, please contact our support team with order details and product photos.

4. Order Cancellations

• Orders may be cancelled within [12/24] hours of purchase if they have not yet been shipped.

• Once shipped, the standard return process will apply.

5. Shipping Costs for Returns

• Customers are responsible for paying shipping costs for returning items, except in cases of product defects or wrong deliveries.

• We recommend using a trackable shipping service to ensure safe delivery.

6. Contact Us

For all return, refund, or exchange requests, please contact us:

📍 Address: Begum Rokeyasharani, Holding-129, Ward No-14, Mirpur 10, Dhaka-1216
📧 Email: info@pocketx.app | contact@xeontechnology.ltd