Repair & Service Warranty

Last Updated: 12/08/2025

At Hoch-Life, we stand behind the quality of the products we sell. Our Repair & Service Warranty is designed to give you peace of mind and ensure your product continues to perform as expected.

1. Warranty Coverage

  • This warranty covers manufacturing defects and functional issues that occur under normal use.

  • Warranty periods vary by product and will be clearly stated on the product page or invoice.

  • The warranty covers repair or replacement of the defective item, at our discretion.

2. What is Not Covered

The warranty does not cover:

  • Damage caused by misuse, accidents, drops, or unauthorized modifications

  • Wear and tear due to normal usage (e.g., scratches, fading, battery deterioration)

  • Damage caused by water, fire, or other environmental factors

  • Issues arising from third-party repairs or alterations

3. Claim Process

To make a warranty claim, you must:

  1. Contact our customer service team with your order number and a detailed description of the issue.

  2. Provide clear photos or videos showing the defect.

  3. Send the product back to us (if required) for inspection.

4. Repair & Replacement

  • If the defect is covered under warranty, we will repair the product free of charge or replace it with the same or equivalent model.

  • If the same model is unavailable, a similar product or store credit may be offered.

  • Repair timelines vary based on product type and parts availability.

5. Service After Warranty Expiration

  • Once the warranty period ends, repair services may still be available for a fee.

  • Customers are responsible for all shipping costs for out-of-warranty service.

6. Shipping for Warranty Claims

  • Customers are responsible for sending the product to our service center unless otherwise stated.

  • If the warranty claim is approved, we will cover the cost of shipping the repaired/replaced item back to you.

7. Contact Us

For any warranty-related inquiries, please contact us:

📍 Address: Begum Rokeyasharani, Holding-129, Ward No-14, Mirpur 10, Dhaka-1216
📧 Email: info@pocketx.app | contact@xeontechnology.ltd

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